Privacy Policy

Effective Date: June 12, 2025

1. Introduction

We value your privacy (“User,” “You,” or “Your”) and understand the importance of protecting your personal information. At AWARE Systems, LLC (collectively, “Company,” “we,” “us,” or “our”), we are committed to safeguarding your personal data and using it responsibly to provide you with the best possible services, products, and opportunities, as outlined in this Privacy Policy.

To undertake above goals, we may collect the following personal information related to our users:

This Privacy Policy explains the online information practices of AWARE Systems, LLC and applies to the website located at https://awaresg.com (collectively, the “Website”). It is important to us that you understand what information we collect, how we use it, and what rights you have with respect to your data.

Please note that by accessing or using the Website, you agree to be bound by the terms outlined in both this Privacy Policy and our Terms of Use.

The data controller responsible for your personal information is AWARE Systems, LLC.

Privacy and data protection practices can vary from one country to another. When you access or use a third-party website or application, please be aware that you are subject to that site's privacy practices. We encourage you to read the privacy policy of any third-party website to understand how your data is handled there.

2. Data Controller

The data controller responsible for the processing of your personal data is:

AWARE Systems, LLC

6451 North Federal Highway, Suite 122

Fort Lauderdale, Florida 33308

USA

Contact email: info@awareSG.com

3. Types of Data Collected

We may collect and hold personal information related to you that is necessary for the purpose of conducting our business, including (without limitation) to deliver products, services or information, improve our services to offer better experience, and to fulfill our regulatory obligations. We will tell you when we ask for your information whether it is a statutory or contractual requirement to give us the information and the consequences of not providing the information.

To undertake above goals, we may collect the following personal information related to our users:

Contact Form: Name, email, phone number (optional), and message to respond to inquiries or provide support.
Newsletter Sign-Up: Email address for promotional updates based on consent.
Technical Data: IP address, browser, device information, and location (collected for analytics and advertising).
Cookies and Tracking: We use Google Analytics to track website traffic and performance, and Google Ads for advertising purposes.

4. Purpose of Data Collection

Contact Form: To respond to inquiries or provide support.
Newsletter Sign-Up: To send promotional emails or updates based on your consent.
Analytics: To improve website performance and user experience.
Advertising: To deliver targeted advertisements based on consent.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent: For newsletter sign-ups and targeted advertising.
Legitimate Interests: For analytics and improving website performance.

6. Data Sharing with Third Parties

We share your data with the following third parties:

6.1. Google Analytics

We use Google Analytics to analyze website traffic and improve our website's performance. Google Analytics is a web analytics service provided by Google, Inc., which uses cookies to collect and analyze data about how users interact with our website. This data helps us understand user behavior and improve the user experience.For more information on how Google Analytics processes your data, please refer to Google's Privacy Policy: Google Privacy Policy. You can also opt-out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On, available here: Google Analytics Opt-Out.

6.2. Google Ads

We use Google Ads to deliver personalized advertisements to users based on their interactions with our website. Google Ads helps us target our advertisements to users who have previously visited our website and may be interested in our services. Google's use of cookies for personalized advertising is governed by their Privacy Policy: Google Privacy Policy. If you prefer not to receive personalized ads, you can manage your ad settings and opt out through the Google Ads Settings page: Google Ads Settings.

6.3. Microsoft Azure

We use Microsoft Azure to store and manage data securely. Microsoft Azure is a cloud storage service that helps us store your data and provide you with seamless access to our services. Microsoft Azure complies with data protection regulations to ensure the security of your personal information. For more information on how Microsoft processes data, please refer to Microsoft's Privacy Policy: Microsoft Privacy Policy.

6.4 MailerLite

We use MailerLite to manage our email marketing subscriber list and to send newsletters to our subscribers. MailerLite is a third-party provider that may collect and process your data using industry-standard technologies to help us monitor and improve the effectiveness of our newsletter. You can review MailerLite's Privacy Policy here. If you wish to unsubscribe from our newsletter at any time, you can click the unsubscribe link included in each email.

6.5 Twilio (SMS and Phone Verification Service)

In our intelliTicket® app, we use Twilio, a third-party service provider, to verify phone numbers and send SMS messages to our users for ride-related updates in our on-demand services. When you provide your phone number, Twilio processes this information to send verification codes and updates regarding your ride status, including confirmations, estimated arrival times, and other important notifications related to your on-demand ride. Twilio may collect and process your phone number and other information related to the SMS service (such as delivery status), as required to provide this service. For more information on how Twilio handles your data, please refer to their Privacy Policy: Twilio Privacy Policy. If you wish to opt out of receiving SMS notifications, you can manage your preferences directly in the intelliTicket app settings.

These third-party services are bound by their own privacy policies. We do not control or assume responsibility for the content or practices of these third parties.

7. Third-Party Links

Our website may contain links to third-party websites, apps, or services such as YouTube, LinkedIn, the Google Play Store, and the Apple App Store. Please note that we are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as it is necessary and relevant for our business. The criteria used to determine the retention periods include: (i) how long the personal information is needed to provide the services and operate the business; (ii) the type of personal information collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the personal information (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

Contact Form: Retained for up to 1 year after the inquiry has been resolved.
Newsletter Sign-Up: Retained until you unsubscribe.
Technical Data: Retained for up to 12 months.
Cookies and Tracking: Retained for up to 6 months.

9. User Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you by contacting us at info@awaresg.com.
Right to Rectification: Correct any inaccurate or incomplete data we hold.
Right to Erasure: Request the deletion of your personal data.
Right to Restrict Processing: Limit the processing of your personal data under certain circumstances.
Right to Object: Object to processing for direct marketing or analytics.
Right to Withdraw Consent: You may withdraw consent for specific processing activities at any time:
- Marketing Communications: Opt out from our newsletter by following the unsubscribe link in any email or by contacting us directly.
- Analytics Cookies: Do not accept our cookies when initially visiting the site or adjust your cookie settings accordingly.
Right to Data Portability: Request a copy of your data in a machine-readable format.
Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us at info@awaresg.com. Please note that if you request that your personal information be deleted, you may no longer be able to access or use certain parts of the Application. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after receipt of your request. In exceptional cases, we may extend this period by two months and we will tell you why. We may request proof of identification to verify your request. For more details in relation to your rights, including how to exercise them, please contact us using the contact details below.

You also have the right to log a complaint about the handling of your personal information with an EU data protection authority or other relevant regulator.

California residents may request certain information about our disclosure of personal data during the prior calendar year to third parties for their direct marketing purposes. We do not share your personal data with third parties or corporate affiliates for their direct marketing purposes.

10. Data Security

We maintain security standards and procedures designed to prevent unauthorized access to your data by anyone, including our staff. We use commercially reasonable means such as (but not limited to):

Encryption: All sensitive data is encrypted during transmission.
Secure Servers:: We store data on secure servers protected by firewalls.
Regular Security Audits: We perform audits to address potential vulnerabilities.
Employee Training: Our employees are trained on data protection best practices.

However, no information security defenses are impenetrable, and we cannot guarantee the security of our applications, servers or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

11. International Data Transfers

This website is hosted in the United States. Therefore, personal information collected from you, including via the website, will be transferred to the United States. Such transfer may not provide a similar level of protection to that provided by countries in foreign jurisdictions. As discussed above, we have a legitimate interest in utilizing service providers in the United States to provide you with the services.

Please do not use the website if you do not agree to the transfer and processing of your personal information in the United States or if it is illegal to do so in your home country.

12. Policy Review and Updates

We review this Privacy Policy at least annually or whenever significant changes to our services or applicable laws occur. We encourage you to periodically review this policy for any updates. The most recent version will always be posted on this page, with the Effective Date updated accordingly.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from anyone under the age of 18. If we learn that we have collected personal data from a child under the age of 18, we will take steps to delete such information as soon as possible.

14. Your Queries

If you have any questions regarding our privacy policy or if you wish to exercise your data rights as described above, email us for more information. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.